When people meet you for the first time, they for their critical first impression of you based to a large extent on how you look. Industry studies have consistently identified the appearance of installers as factor that many customers consider important. Ask yourself the following questions:
- Do you get enough sleep and look alert?
- Do you practice good personal hygiene?
- Does your uniform look neat and clean?
- Do you promptly identify yourself and show appropriate ID?
- Do you smile, display confidence, and polite respect for the customer?
If you answer “Yes” to each question, congratulations! You are well on your way to consistently making the good first impression your company needs.
If you answered “No” to any of the questions, you have identified an area for improvement that can change how people feel about you and your company. Get to work on making that improvement. You will be glad you did.
Before you head out to your job, look in the mirror and ask: “Would someone allow me in to their house?”
In addition, your vehicle is a travelling billboard for your company. How it looks and how you drive it can greatly influence the public’s impression of your company. Make that positive impression on the road. Have your vehicle clean and driven courteously.